Shipping policy

Shipping Policy

Thank you for shopping with Three Labs Pet Co. We want your ordering experience to be simple and transparent.

Order Processing & Fulfillment
Orders placed through Three Labs Pet Co. are fulfilled and shipped by our third-party fulfillment partners. Three Labs Pet Co. does not personally package or ship customer orders.

Estimated Delivery Times
Orders shipped within the United States typically arrive within 3–10 business days. Delivery times are estimates and may vary depending on the product, fulfillment location, destination, carrier availability, weekends, holidays, or circumstances outside our control. Tracking information will be provided when available.

Shipping Confirmation & Tracking
Once your order has been processed and shipped, tracking information will be provided when available. Please allow time for the carrier's tracking system to update after shipment.

Shipping Delays
Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside our control, including weather, carrier delays, holidays, or other service disruptions.

Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Lost, Damaged, or Incorrect Orders
If your order arrives damaged, you receive the wrong item, or you believe your shipment has been lost, please contact us at support@threelabspetco.com so we can review the issue and help determine the appropriate next steps.

Returns
Please do not send merchandise to our business mailing address unless specifically instructed to do so. Approved returns will be provided with the appropriate return instructions and return destination. Please review our Return and Refund Policy for additional information.

Questions?
For questions regarding your order or shipment, contact us at:

Three Labs Pet Co.
Email: support@threelabspetco.com
Mailing Address: PO Box 232, Conifer, CO 80433, United States

Our mailing address is for business correspondence and is not a merchandise return address.